Service Degradation - 20250610

Incident Report for Aembit

Postmortem

Issue

Customers may have experienced limited periods of intermittent connectivity issues resulting in degraded interaction with the Aembit platform. Operational service may have resulted in authentication failures preventing credential retrieval and policy evaluation.

Region: US-East2

Issue Start Time: [June 10, 2025, 23:21 UTC]

Issue End Time: [June 12, 2025, 21:54 UTC]

Cause

Aembit identified an AWS versioning incompatibility related to our network configuration. This mismatch led to intermittent network instability and disrupted the reliable flow of identity and access requests.

Solution

Aembit validated, tested, and successfully deployed a compatible network configuration to our production infrastructure. This update resolved the underlying network configuration issues, restoring full stability and reliability to the Aembit platform.

Additional Information

Aembit continuously reviews our production infrastructure and has enhanced this review moving forward to address the gap this incident has identified.

Posted Jun 25, 2025 - 00:24 UTC

Resolved

Current Status: The identified issue has been resolved. We monitored the environment to confirm restoration of Aembit services. If you experience additional issues or have questions, please reach out to Aembit support.

Customer Experience: Customers may have experienced delays while attempting to access or restore Aembit usage and functionality.

Issue Start Time: 23:21 UTC Jun 10, 2025
Issue End Time: 03:06 UTC Jun 11, 2025

Posted Jun 11, 2025 - 03:42 UTC

Monitoring

Current Status: The identified issue has been resolved. We are currently monitoring Aembit usage to ensure complete service restoration and stability.

Customer Experience: Customers may have experienced delays while attempting to access or restore Aembit usage and functionality.

Issue Start Time: 23:21 UTC Jun 10, 2025
Issue End Time: 03:06 UTC Jun 11, 2025

Posted Jun 11, 2025 - 03:06 UTC

Update

Current Status: We're investigating an issue with the following Aembit services in region USEast2: Networking. We'll provide another update in 60 minutes.

Customer Experience: Customers may still experience failures or delays associated with Aembit features and functionality.

Posted Jun 11, 2025 - 02:42 UTC

Investigating

Posted Jun 11, 2025 - 01:27 UTC

This incident affected: Control Plane.